Change Operating Model & Framework

The Challenge You Face

Your organization has run multiple transformation programmes, each with its own approach to change management. There's no consistent methodology, no shared language, and no reusable frameworks. When programmes end, the change capability leaves with the consultants.

You're facing:

• Inconsistent change approaches across different programmes
• Repeated learning curves as each initiative starts from scratch
• Lost knowledge when consultants depart
• No reusable assets or frameworks to build upon
• Unclear accountability for change delivery
• Resource inefficiency from constant reinvention

Without an enduring change operating model, every transformation feels like the first one.

What We Deliver

We design and embed a sustainable change operating model tailored to your organization's context, culture, and transformation ambitions:

• Change Operating Model Design - Roles, accountabilities, governance structures, and decision frameworks
• Change Framework & Methodology - Scalable, adaptable approach aligned to your organization's ways of working
• Change Toolkit & Templates - Reusable impact assessments, stakeholder maps, communications templates, readiness assessments
• Change Governance Integration - Embedding change discipline into programme and portfolio governance
• Capability Development Plan - Roadmap for building internal change capability over time
• Knowledge Repository - Centralized change assets, case studies, and lessons learned

How We Deliver

We work collaboratively with your teams to co-design the operating model, ensuring ownership and adoption from day one:

1. Current State Assessment - Map existing change practices, identify gaps, and understand cultural context
2. Target Operating Model Design - Define roles, structures, processes, and governance frameworks
3. Framework Development - Create methodology, toolkit, and templates aligned to your needs
4. Pilot & Refine - Test the model on a live programme, gather feedback, and iterate
5. Full Implementation - Roll out across the organization with training and support
6. Capability Transfer - Embed skills and knowledge with your internal teams

Throughout, we work with your people, not for them. Your team becomes expert in applying the model before we exit.

Deployment

This service typically deploys during the early stages of transformation:

• FOUNDATION - Establish the need for a consistent change approach
• MOBILISE - Design the operating model and secure leadership buy-in
• DISCOVER - Test and refine on initial discovery activities
• DESIGN - Embed into detailed design phase processes

The model then lives on throughout PREPARE, DELIVER, TRANSITION, EMBED, and SUSTAIN stages.

Domains

This service addresses:

• People - Roles, skills, and capability development for change practitioners
• Process - Change methodology, governance, and decision frameworks

Leaving a Legacy

When we exit, your organization will have:

• A documented change operating model owned and understood by your teams
• Trained internal change practitioners capable of leading change independently
• Reusable change toolkit applied across multiple programmes
• Embedded governance with change integrated into decision-making
• Measurable capability improvement tracked through defined success metrics
• Continuous improvement culture for evolving the change approach

This isn't a consulting deliverable filed away. It's a working capability that strengthens with every programme.

Related Services

This service combines powerfully with:

• Change Capability Assessment & Roadmap - Start by understanding your current capability
• Organisation Design - Align your structure to your change ambitions
• PMO-as-a-Service - Integrate change discipline into programme delivery